Thank you for shopping with Horsepower Hub! This Shipping & Delivery Policy outlines how we handle order processing, shipping times, delivery options, and related details for purchases made on www.HorsepowerHub.com.
By placing an order with us, you agree to the terms below.
1. Order Processing Time
We strive to process and ship all orders as quickly as possible.
- Processing time: 1–3 business days (Monday–Friday, excluding holidays).
- Orders placed on weekends or holidays will be processed the next business day.
- Once processed, you will receive a confirmation email with tracking information.
2. Shipping Times
Estimated delivery times after dispatch:
- Standard Shipping (U.S.): 3–7 business days
- Express Shipping (U.S.): 1–3 business days
- International Shipping: 7–15 business days (depending on destination)
Please note that delivery times may vary based on your location, carrier delays, or unforeseen circumstances.
3. Shipping Rates
Shipping rates are calculated at checkout based on:
- Delivery location
- Package weight and dimensions
- Selected shipping method
We occasionally offer free shipping promotions, which will be clearly stated on our website or during checkout.
4. Order Tracking
Once your order ships, you will receive an email with your tracking number and carrier details.
You can track your order directly on the carrier’s website or through your Horsepower Hub account.
If you do not receive tracking information within 3 business days, please contact us at info@HorsepowerHub.com.
5. Delivery Issues
a. Incorrect Address
Please ensure your shipping address is accurate before finalizing your order.
Horsepower Hub is not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided by the customer.
b. Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, we cannot be held responsible for lost or stolen packages.
If this happens, please contact the carrier directly or reach out to us — we’ll do our best to assist.
c. Delays
While we aim to deliver all orders on time, carrier delays or customs clearance issues (for international orders) are beyond our control.
6. International Shipping
We proudly ship to many international destinations. However:
- Customers are responsible for any customs duties, import taxes, or local fees applicable in their country.
- Delivery times may vary depending on local postal services and customs processing.
7. Damaged Packages
If your order arrives damaged:
- Take clear photos of the package and item.
- Contact us within 48 hours at info@HorsepowerHub.com with your order number and photos.
We’ll work quickly to resolve the issue and, if necessary, send a replacement or process a refund.
8. Order Cancellations
Orders can be canceled within 24 hours of placement, provided they haven’t been shipped.
Once shipped, cancellations are no longer possible, but you may initiate a return under our Refund Policy.
9. Contact Us
For questions about shipping, delivery, or order tracking, please reach out to us:
📍 Horsepower Hub
225 Creekstone Rdg, Woodstock, GA 30188
📧 info@HorsepowerHub.com