Thank you for shopping with Horsepower Hub. We value your satisfaction and strive to provide high-quality automotive products and accessories.
If for any reason you are not completely satisfied with your purchase, please review our refund and return guidelines below.
1. Eligibility for Returns
To be eligible for a return:
- Your item must be unused, in its original packaging, and in the same condition as when you received it.
- Returns must be initiated within 14 days of receiving your order.
- Proof of purchase (such as an order number or receipt) is required.
Certain types of goods are non-returnable, including:
- Custom or personalized items
- Gift cards or downloadable software
- Clearance or final sale items
2. Return Process
To start a return, please contact our customer support team at info@HorsepowerHub.com with your order details and reason for return.
Once your return is approved, you will receive instructions on how and where to send your item.
Please do not send items back without receiving a confirmation email from our team.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
- Shipping charges are non-refundable.
- If your order included free shipping, a small restocking fee may apply.
- Any return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., defective or incorrect item).
4. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
- Check your bank account again.
- Contact your credit card company — it may take some time for the refund to be posted.
- Contact your bank — processing time can vary.
If you’ve done all this and still have not received your refund, please email us at info@HorsepowerHub.com.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item for the same product, email info@HorsepowerHub.com and include your order number and photo proof of the issue.
6. Cancellations
Orders may be canceled within 24 hours of placement for a full refund, provided the order has not yet been processed or shipped.
Once shipped, the order is subject to the standard return process outlined above.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Provide clear photos of the damaged product and packaging so we can assist you promptly.
8. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us at:
📍 Horsepower Hub
225 Creekstone Rdg, Woodstock, GA 30188
📧 info@HorsepowerHub.com